I have been nothing but disappointed with NM from the beginning, honestly. I looked at and wanted to try them for ages, I heard so many good things...then I finally ordered some and got a VC sub...and the shadow formula is terrible for me. It is not pigmented, it is patchy, and it gets faded and muddy on me moments after I apply it.
I placed 3 non Vanishing Cabinet orders. 2 of the three took longer than the TAT (technically, they sent me shipping within the TAT...but didn't actually SHIP the orders until after the TAT had passed.) Few things are more annoying than getting shipping, but nothing moving for a week after. I already stopped buying from them a few months ago.
But the way they have handled things lately has caused me not only to continue to not buy from them, but to actively recommend that others avoid them as well. This is the only indie I have ever had issues with AND the only one whose products are also a total failure for me.